1. Your ticket can only be activated 24 hours after the time of purchase.

2. Each ticket gives you access to 1 account to be logged in via 1 mobile device. 

3. There is no limit to the number of players you can have in a team. 
We recommend forming teams of 4. If you have more than 4 pax, you might want to consider forming two groups of 4. 

4. Do note that every player requires a ticket. A bundle of 4 tickets deal is available. 

5. Your starting location will be revealed to you via your Mission Docket after you have purchased your tickets. 

6. You can start anytime between 10am - 5pm. Do note that some of the sites in the Civic District closes at 7pm. 

7. The experience last between 2-3 hours on average (depending on team gameplay)

8. The experience unfolds on a secure web link via your mobile device. Please make sure your device is well charged with 4G access.

Can I play the game immediately after I purchase tickets?

Your ticket will only be available 24 hours after the time of purchase. This means you will need to plan ahead and buy tickets in advance for your game experience.

Your ticket is an open-dated ticket that is valid from 31 March – 31 July 2022. Please note that when you activate your account, you have 24hours to complete the game before your ticket expires.

Do remember to check your spam or promotional folders.

What is the starting location of the game?

The starting location will be revealed along with all other information in your pre-game briefing email when you purchase your ticket. Please refer to it to prepare for your experience.

Remember to check your spam or promotional folders.

What time does the game start and finish?

We recommend that you begin your experience between 10am – 5pm.

There is no specific end time for the game but do note that some sites and venues around Civic District close at 7pm.

You do not need to book a start time. Simply head down to the first location and play the game at your own convenience.

How long does a game typically take to complete?

On average, it takes approximately 2 – 3 hours to fully complete the game, although this can vary depending on how leisurely or competitively you play, and whether you choose to have breaks.

There is no time limit to complete the game. We recommend you to set aside half a day to explore the Civic District, play the game, take lunch/coffee breaks to enjoy the whole game experience.

For the full Civic District experience, we recommend you to check out our VIP package.

How much walking is involved?

This can vary greatly depending on the route your team chooses to take. However, the entire game is played on foot. We recommend you to play the game at your own pace, stop to take breaks and wear comfortable clothing and footwear for an enjoyable experience.

Can I exchange my ticket for a different date?

Your ticket gives you access to the game for the entire period between 31 March and 31 July 2022. Do look out for details on our website for possible extensions.

What happens at Time Heist: Civic District?

Using your mobile device (1 ticket gives you access to 1 log in), your group will explore the Civic District, uncovering virtual clues and challenges as the story unfolds.

Your team’s mission is to stop a time heist by piecing together puzzles and completing side quests.

There is no time limit for the game. You may stop for lunch, grab a drink or take a break during the game. However, do note that after you activate your account, you have 24hours to complete the game before your ticket expires.

How many players can I have in my team?

There is no limit to the number of players you can have in a team. 
We recommend forming teams of 4. If you have more than 4 pax, you might want to consider forming two groups of 4. 

Do note that every player requires a ticket. 

A bundle of 4 tickets deal is available. 


Is the game suitable for children?

Our experience is recommended for ages 14 and above.

Our experience is rated General and whilst there is no gruesome or gory content, we advise parental guidance for younger children as our games are not designed to be played solely by children.

Is the game accessible?

Some locations require SafeEntry access. Do make sure players involved are fully vaccinated and have a SafeEntry token or app to enter the premises.

Whilst we try to ensure all our locations in the game are fully accessible, the game occurs on city streets with teams determining their own routes to reach the locations. As such, we cannot guarantee your route will be accessible.

Is the game suitable for someone who is pregnant?

Whilst there is no significant strenuous activity in the game, you can expect to spend a couple of hours on standing and walking.

Please take this into consideration when deciding whether to attend the experience.

Is the game suitable for someone who is physically handicapped?

Some parts of the experience might be difficult for persons with physical disabilities to maneuver around (e.g going up and down of stairs).

Please take this into consideration when deciding whether to attend the experience.

Is the game Covid-19 safe?

The safety of all our participants is of utmost priority.

The game takes place mostly outdoors and all characters are virtual, meaning the only people you come into contact with are your teammates.

The game is completely self-guided, so you can avoid other teams by taking an individual route.

If you are experiencing any Covid-19 symptoms, please pause the game and only return when you feel better.

Do follow the prevailing safe distancing measures. Remember to Check In to SafeEntry via the TraceTogether app or token wherever required. Masks should be worn at all times.