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MAKE A DIFFERENCE WITH SISTIC TODAY!
SISTIC is Singapore’s leading ticketing services company and one of the country’s top e-commerce sites. We provide ticketing services and solutions for more than 1,000 events each year, working with event promoters on some of the hottest global and local acts. Be it a pop concert, a musical, theatre, family entertainment or a sports event, we work with our partners to build lasting memories, ensuring you can purchase tickets to any performance easily and securely via a vibrant marketplace that caters to your shopping style.

SISTIC is in the business of entertainment; we don’t just sell tickets. We get the party started.

We currently have a number of available positions and invite you to be a part of our team.

Working Location: Singapore Post Centre (Paya Lebar)

A CAREER WITH SISTIC

IT SERVICES, Infrastructure
SYSTEM ENGINEERS

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We are looking for an individual who is highly motivated to join our IT team to provide effective IT assistance to our business users resolving any IT related applications usage and technical issues efficiently, including a board range of queries within the business operating system.

The successful candidate will be involved in the following areas of responsibilities:

  • Manage and maintain server hardware/operating systems/application (VMware, Windows, Solaris, Linux, SunOne App server, IBM WebSphere, Jboss etc.)
  • Manage vendors and service provider’s quality and performance to ensure services are delivered according to SLA
  • Evaluate new technology and integrate them to meet business requirements
  • Perform scheduled maintenance tasks to ensure health and performance of systems is maintained at optimum level
  • Manage and implement system back up, contingency plan and disaster recovery programmes


Pre-requisites:
  • Degree in Computer Science, IT or equivalent
  • Minimum 2 - 4 years relevant experience in maintaining and supporting multi-platform App/Web server environment
  • Good knowledge in Unix operating system server environment, Linux/Solaris, SAN, Windows, Shell Scripting, VMware, etc. will be added advantage
  • A high level of commitment, with good communication and problem solving skills

Please indicate the working hours and days that you are able to commit on a regular basis and email your complete CV with expected salary to recruit_infra@sistic.com.sg before 30th September 2017

Only short-listed candidates will be notified



IT SERVICES, Applications
SENIOR SYSTEM ANALYSTS/SYSTEM ANALYSTS (CONTRACT 1 YEAR)

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We are looking for an individual who is highly motivated to join our IT team to provide effective IT assistance to our business users by resolving any IT related applications usage and technical issues efficiently, including a board range of queries within the business operating system.

The successful candidate will be responsible for designing, developing and managing ticketing applications using Java, Internet and related technologies. He/she will assist in the development of the system’s functionality and establish specific system solutions to ensure that business requirements under the application group are met.

Pre-requisites:
  • Degree in Computer Science, IT or equivalent
  • Preferably with 4-8 years of experience in Front-End web design and development
  • Good understanding and knowledge of Front End technologies (Java, JavaScript, JQuery, HTML5, CSS3, Bootstrap)
  • Experience in using new Javascript frameworks like React JS or Angular JS for client-side applications

Please indicate the working hours and days that you are able to commit on a regular basis and email your complete CV with expected salary to recruit_itsupport@sistic.com.sg before 30th September 2017

Only short-listed candidates will be notified



IT SERVICES, Applications
APPLICATION SUPPORT PROGRAMMERS (CONTRACT 1 YEAR)

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We are looking for an individual who is highly motivated to join our IT team to provide effective IT assistance to our business users by resolving any IT related applications usage and technical issues efficiently, including a board range of queries within the business operating system.

Job Responsibilities:

The individual will involve in the following areas of responsibilities:

  • 1st level troubleshooting of applications usage, cause of applications defect and data related issues to internal and external customers.
  • Assist in resolving technical issues and follow-up on cases to ensure problems are resolved
  • Escalate incident or problem cases to the Team Leader or Manager when necessary
  • Track and ensure service levels for technical support are constantly met
  • Able to standby on weekends to provide support to customers


Pre-requisites:
  • Diploma in Computer Science, IT or equivalent
  • Preferably with 1 – 2 years related experience in software application support
  • Fresh Diploma holders are welcome to apply
  • Knowledge in Java, PHP, SQL, Unix, HTML, JS, CSS, JSP
  • Good understanding of standard SLA practices with the ability to track issues effectively
  • A high level of commitment with good analytical and problem-solving skills

Please indicate the working hours and days that you are able to commit on a regular basis and email your complete CV with expected salary to recruit_itsupport@sistic.com.sg before 30th September 2017

Only short-listed candidates will be notified



CLIENT SERVICE
Account Executive (CONTRACT 6 MONTHS)

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Do you have an interest in the arts and entertainment industry? Are you dynamic, highly motivated and meticulous, with a proven record in client servicing? We want you to join our team!

Be a key representative for SISTIC and liaise with some of the biggest players in the arts and entertainment industry. If you are lucky, you just might have your photo taken with your favorite idol.

Job Responsibilities:

You will be working closely with our clients to provide the best ticket management services for their events in order to maximise ticket sales. As the key account person, you will lead the administration of ticket sales through the various SISTIC sales channels.

Representing SISTIC, you will be the go-to person for clients, ensuring that their needs are met. You will visit clients regularly, further developing business relationships and enhancing the quality of service.

Pre-requisites:
  • Diploma in Business Admin or 'A' Level holders
  • Fresh graduates are welcome
  • Preferably 2 years of working experience in account servicing
  • Meticulous and a strong team player providing exceptional service to exceed expectations
  • Good communication and problem-solving skills

Please indicate the working hours and days that you are able to commit on a regular basis and email your complete CV with expected salary to recruit_cl@sistic.com.sg before 30th September 2017

Only short-listed candidates will be notified



CLIENT SERVICE
Product Executive (CONTRACT 6 MONTHS)

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Do you have an interest in the arts and entertainment industry? Are you dynamic, highly motivated and meticulous, with a proven record in client servicing? We want you to join our team!

You will work closely with Account Executive Team to understand Client’s needs, configure their tickets sales requirements into the system for sale through SISTIC’s distribution network and providing support to assist in their inventory management and sales.

Job Responsibilities:
  • To configure events / products accurately into the ticketing system and database based on Client’s requirements to be available for sale through all SISTIC distribution channels
  • To provide support to the Account Executive team for the following:
    • System configuration and programming as and when required
    • Advise Account Executive on capabilities of the SISTIC ticketing system
    • Assist in the reconfiguration of any additional changes or requirements when needed
  • Update and maintain past & current events information with a proper filling system of all documents
  • Liaise with cross functional team members to ensure that all event details and information are configured accurately and disseminated to clients

Please indicate the working hours and days that you are able to commit on a regular basis and email your complete CV with expected salary to recruit_cl@sistic.com.sg before 30th September 2017

Only short-listed candidates will be notified



CUSTOMER SERVICE & CHANNEL OPERATIONS
CUSTOMER SERVICE EXECUTIVES - Contact Centre

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Do you believe that a smile can travel like sound waves over the telephone? Do you make it your personal challenge to make each day a little brighter for all you come into contact with? Good. Join us to provide excellent customer service, connecting people to Entertainment.

One of the key teams behind SISTIC’s success is our Customer Service team, who are at the forefront of the brand, helping ticket buyers with their needs.

Job Responsibilities:
  • Perform Duty Manager’s role to manage and motivate a team of customer service assistants within the contact centre
  • Manage and ensure smooth contact centre operations for inbound and outbound calls, such as enquiries relating to shows/events
  • Handle escalated customer situations and follow up with advice/resolution for effective service recovery
Pre-requisites:
  • Diploma/GCE "O"/"A" Level with one year working experience in the service industry; fresh graduates are welcome to apply
  • Proficiency in English and a second language
  • A team player who is task-oriented with good customer service skills and good phone etiquette
  • Attention to details with strong follow-up skills
  • Able to perform rotating shift schedules

Please indicate the working hours and days that you are able to commit on a regular basis and email your complete CV with expected salary to recruit_cus1@sistic.com.sg before 30th September 2017

Only short-listed candidates will be notified



CUSTOMER SERVICE & CHANNEL OPERATIONS
PART-TIME - CUSTOMER SERVICE ASSISTANTS

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The successful candidate will be tasked assist customers with ticket bookings for events, handle enquiries and attend to hotline calls in the Call Centre.

Pre-requisites:
  • GCE "O" /"A" Level/ITC/NTC
  • Good communication skills
  • A team player, task oriented and possess good customer service skills
  • Able to perform rotating shift schedules including weekends and public holidays

Working Hours:
Rotating Shift:Between 9am to 10pm daily

9.45 a.m. to 2.00 p.m.

1.45 p.m. to 6.00 p.m.

5.45 p.m. to 10.00 p.m.


Please indicate the working hours and days that you are able to commit on a regular basis and email your complete CV with expected salary to recruit_cus1@sistic.com.sg before 30th September 2017

Only short-listed candidates will be notified



PRODUCT DESIGN/QA
QA Engineer

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We are looking for individual who are highly motivated to join our Quality Assurance team to ensure the software product are delivered with good quality through execution of the various types of testing. He/she will be involved in the planning, designing, documenting, executing of the test plans/cases and preparing all test reports. He/She will also need to write test automation and execute them.

Job Responsibilities:
  • Review and develop comprehensive test plans and cases including setting up of client test environment
  • Write automated scripts for testing web application
  • Perform thorough automated/manual testing during various phases of Software Development Lifecyle
  • Coordinate and work with the development team closely to setup a robust process flow for continuous integration
  • Track and monitor defects status to ensure issues are fixed on timely manner
  • Support software release into production

Pre-requisites:
  • Degree in Computer Science or equivalent
  • Preferably 1 - 2 years in Software QA
  • Relevant experience in automation tools like Selenium, OOP (Java)
  • Good knowledge and understanding of QA processes
  • Good communication skill and ability to work well in a team

Please indicate the working hours and days that you are able to commit on a regular basis and email your complete CV with expected salary to recruit_qa@sistic.com.sg before 30th September 2017

Only short-listed candidates will be notified



PRODUCT DESIGN/QA
QA Executives (CONTRACT 1 YEAR)

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We are looking for an individual who is highly motivated to join our Product Design/Quality Assurance team to provide effective testing of our ticketing systems and ensure that the functions work properly and efficiently before it is released to users or clients.

The individual will be involved in the following areas of responsibilities:

  • Review the Requirements Specifications from users to understand the system and identify testing requirements
  • Develop the test cases based on the requirements
  • Execute the tests while maintaining proper documentations
  • Analyze results, troubleshoot bugs and follow up with IT developers to ensure all errors are fixed
  • Guide and lead a small group of part-time testers

Pre-requisites:
  • GCE "O" /"A" Level/ITC/NTC
  • Fresh graduates are welcome
  • Good communication skills
  • Proficiency in Microsoft Office, especially with Excel & Word
  • Commitment to quality with a keen eye for details
  • Good problem-solving skills

Please indicate the working hours and days that you are able to commit on a regular basis and email your complete CV with expected salary to recruit_qa@sistic.com.sg before 30th September 2017

Only short-listed candidates will be notified



Only Singaporean and PR need to apply.