In order to expedite resolutions to lost/stolen tickets,please prepare the following information before calling SISTIC's Customer Service Officer(s) at +65 6348 5555 for assistance.
- Event title
- Number of tickets purchased
- Date and venue of purchase
- Mode of payment
- SISTIC account number
- Name and NRIC/FIN number

Only tickets for reserved seating can be replaced for a service fee of $5.00 per ticket.
Lost / Stolen General Admission (GA) tickets cannot be replaced.

Typically, processed tickets are dispatched the following working day. In the unlikely event your tickets do not reach you within 7 working days, please call SISTIC's Customer Service Officer(s) for assistance at +65 6348 5555 or email us via our Feedback Form.

Please note that we only accept credit card for online and hotline booking. For bookings done at Authorised Agents, you will be able to pay by cash, credit card and NETS.We are sorry that we are unable to accept other payment modes besides the ones mentioned.

This is dependent on the admission rules for the show. Unless specifically stated, infants in arms or children without tickets will not be admitted. Admission rules are located on the event page.

Ticket bookings via the Internet have to be confirmed within the 10 minute time-frame allowed for each transaction to be completed. If such confirmation is not made within this period, the transaction time expires and the transaction will be deemed incomplete. Any seats allocated will be automatically returned to the system and be available for sale on a first- come-first-served basis. Therefore any tentative booking is held for only 10 minutes.

Refund procedures are dictated by audit rules where refunds have to be made corresponding to the mode of payment when tickets were purchased.

For example, credit card accounts will be automatically credited (refunded) directly for cancelled events paid for using credit cards. For cash transactions, stringent cash security rules have to be met. Most times large sums of cash are required to fulfill refund requirements. In a major refund exercise many counters may also be required to provide prompt service. In addition, audit controls require a strict refund verification procedure. Currently, only the SISTIC Box Office located at the Singapore Indoor Stadium can meet all these requirements and provide dedicated counters to efficiently fulfill all refund obligations.

This account number is a unique ID, which stores your personal particulars. It tracks your transaction history and speeds up the transaction process.

When you receive the email, select the "Unsubscribe link". Alternatively, you may unsubscribe by unchecking the "I agree to receive information" box during Step 3 of the on-line booking process. If you continue to receive emails from us after unsubscribing, please call the SISTIC Hotline at +65 6348 5555 for assistance.

- Key in your email address as the user id and a password.
- If this is your first time logging in, the password will be your NRIC/FIN.Note that both fields are to be an exact match.

- To log on, your existing email address must be similar to the one registered with SISTIC.
- For assistance, please contact our Customer Service Officers at (65) 6348-5555.

- At Step 3 of the on-line booking process, a "Change Password" link is available in the "Your Particulars" section.
- Follow the step by step instructions provided.
- Enter submit to confirm your new password.

- Click on the hyperlink -"Forgot password, click here" and a "Forget Password Page" will popup.
- You will then need to enter your existing email address in the field provided and click on the "Submit" button.
- The password will be emailed to you thereafter.

In events where reserved seats are available, you may choose to allow the system to select the best available seats for the price category or narrow down your preference by selecting your preferred section within the area allocated for the price category. The system will automatically select the best available seat at the time of the transaction.

Please follow these steps to select your preferred section of seats when booking tickets through SISTIC:

-  Select the event, event date and time.
-  Select a category, price and quantity (number of tickets).
-  Select the preferred section.
-  The best seat(s) available in the section selected will be allocated.

Tickets can only be upgraded for the same event, date and time. This service is only available at SISTIC's Box Office at the Singapore Indoor Stadium.

In some venues, the construction of props or the way seats are arranged will obstruct the line of vision from some seats to the full view of the stage. Such seats are deemed to have obstructed or restricted views and will be indicated in the seat map diagrams.

When customers select tickets either online or through any of the other distribution channels, those tickets are actually reserved while the customer considers the purchase. If the customer decides not to buy the tickets, they are released and become available to other purchasers.

- The Credit Card used for the purchase.
- NRIC/Passport/FIN Card

Important Note : Authorized Agents reserves the right not to release tickets if the above documents are not in order.

- Check that the event title, date, time and price are correct.
- Tickets are not tampered with, defaced or torn.
- Read the terms and conditions printed on the back of the ticket.

For the collection of a large quantity of tickets, other delivery options, such as mail, are more favourable compared to collecting from an Authorized Agent. This is because the Agents can handle only one client at a time and do not have immediate back-up facilities in the event the system fails for a variety of reasons.

M-Ticket is a new way to receive event tickets purchased online via www.sistic.com.sg or the SISTIC Hotline. Enjoy the convenience of having your event ticket delivered directly to your mobile phone via short message service (SMS). The Mobile Ticket contains a barcode (2D Matrix) and accompanying booking details.

For On-line Booking:
Step 1: Select Mobile Ticket under 'Delivery Method'.
Step 2: While filling in your particulars, enter the mobile number you wish to send the M-Ticket to in the 'Mobile Number' text box.

For Hotline Purchases:
Our Customer Service Officer will inform you if M-Ticket delivery is available for the event you wish to purchase.

With the M-Ticket, you no longer need to collect the physical paper tickets as the event tickets will be delivered to your mobile phone via SMS. Simply click on the link in the SMS to download the Mobile Ticket and save the ticket as an image in your mobile phone. On the event day, present the Mobile Ticket at the event venue for entry.

The M-ticket will be sent to you by SMS within 30 seconds, after confirming your order. Please contact us if you do not receive it. No paper ticket(s) will be issued with the M-ticket option.

For certain shows, customers may purchase event tickets months in advance. If the M-Ticket is delivered after the ticket purchase, there is a possibility that the customer may accidentally delete the SMS or Mobile Ticket.
Sending the Mobile Ticket a week before the event can also serve as a reminder to the customer to attend the event.

Please call the SISTIC Hotline at (65) 6348 5555 for assistance.

Each M-Ticket costs S$0.70. Please note that data charges apply when you download the M-Ticket onto your phone.

A Mobile Ticket will be sent to you for each event that you purchase. For instance, if you purchased tickets to two different events in one transaction, you would receive two Mobile Tickets and the cost would be S$0.70 x 2 = S$1.40.

You must have a phone that can receive SMS and has access to the Internet.

M-Ticket delivery will only be available for selected events.

You may forward the Mobile Ticket to another person in your group if he or she is entering the venue at a different time. Do inform the usher at the venue that you are not entering as a group.

Please call the SISTIC Hotline at (65) 6348 5555 for assistance.

If there is a Box Office at the venue, proceed to the counter to get the physical tickets. You will need to present the credit card used for the purchase and a photo ID card for verification purposes. If there is no Box Office at the venue, please call the SISTIC Hotline at (65) 6348 5555 for assistance.

Please call the SISTIC Hotline at (65) 6348 5555 for assistance.

An e-ticket (electronic ticket) is a paperless electronic document sent via email to you for admission to certain events. Each copy contains a unique barcode that can only be used by one person.

E-tickets are sent via e-mail in a *PDF format together with the e-mail confirmation. Kindly note that there may be **multiple pages and that 1 ticket is required per person for admission. Each copy can only be used by one person as it contains a unique barcode. *Please be informed that you will need to have an Acrobat Reader to be able to open the file
**Each ticket will be printed in 1 page

Yes, your E-ticket has to be printed and presented at the event venue for admission. Kindly note that there may be **multiple pages and that 1 ticket is required per person for admission. Please do note that the ticket cannot be used multiple times as it contains a unique barcode that can only be used by one person.
**Each ticket will be printed in 1 page

The e-ticket is an attachment sent together with the email confirmation. As the file is in PDF format and is big in size, please also check your SPAM/Bulk folder. If you have not received it, please call the SISTIC hotline at + 65 6348 5555.

Please call our SISTIC hotline at +65 6348 5555 or send an e-mail to feedback@sistic.com.sg and our Customer Service Officers will assist you. Please do note that once an e-ticket has been used for admission, it can no longer be used by other patrons as each copy contains a unique barcode that can only be used by one person.

Yes, you can. Please call our SISTIC hotline at +65 6348 5555 or send an e-mail to feedback@sistic.com.sg and our Customer Service Officers will assist you. Please do note that charges will apply according to the different collection methods you choose.

Ticket Protector is an insurance product designed specifically for SISTIC's online customers and can be purchased during the booking of tickets on-line.

Ticket Protector protects your financial investment in your tickets.

In the event that you are unable to attend an event due to sudden or unexpected circumstances, Ticket Protector allows you to claim for the value of the unused ticket, including any applicable booking fees but excluding handling fees.

Please refer to Policy Wording for coverage details.

You may purchase the Ticket Protector at the same time you book tickets online.This service is available regardless of the event type, ticket price, your age or country of residence.

The option to purchase is only available and valid at the point when you are booking tickets online.

The Ticket Protector is only offered to customers who purchase tickets online. It is not available at the SISTIC Box Office, Call Centre or SISTIC Authorised Agents.

Yes. You will be offered a separate Ticket Protector product for each event that you book online. You can choose to insure all of the events, some of the events, or you may choose not to include Ticket Protector at all.

If an event is cancelled or postponed, you will receive a full refund of the insurance premium.

Yes. Every insurance plan contains restrictions and limitations. For example, certain pre-existing conditions may not be covered.

A pre-existing medical condition is an illness or injury that you, your event companion or family member were seeking or receiving treatment for or had symptoms of on the day you purchased the Ticket Protector insurance, or at any time in the 12 months before you purchased it. This also includes being required to take prescribed drugs or medicine. Please also note that you may still be covered for losses caused by reasons other than those related to an existing medical condition. Please refer to the Policy Wording for details.

No. Mondial Assistance will only refund prepaid, non-refundable payments if you have to cancel for a covered reason. Covered reasons include sudden medical emergencies, death of a family member or companion, mechanical breakdown on the way to an event, traffic accident while in route to the event, being called for jury or having your home rendered uninhabitable. Please refer to the Policy Wording for a complete list of covered reasons, limitations, conditions and exclusions that may apply.

If you have not received an email with attached Certificate of Insurance and Policy Wording within 4 hours of your purchase, you are advised to contact the Ticket Protector Helpline at: (65)6327 2210 or Email: Ticket Sales for assistance.

For questions about the products, please contact the Ticket Protector Helpline during normal business hours at: +65 6327 2210 or Email: Ticket Sales should you have further queries.

Claims may be filed with Mondial Assistance and you may contact them at: (65)6327 2215 or Email: Ticket Claims .The claim specialist will inform you what documentation (see the Policy Wording for specific information) will be required and send you a claim form. The claims office is open 24 hours a day, seven days a week. .

Ticket Protector is offered by Mondial Assistance (Asia) Pte. Limited and is underwritten by Tokio Marine Insurance Singapore Ltd Company (Singapore) with services provided by Mondial Assistance.

If there are changes made to an event you have booked, such as change of venue, postponement or event cancellation, we (SISTIC, the venue or the promoter) will require your contact details to advise you promptly.

We have instituted this requirement because many patrons who fall into this group could not be reached promptly when we needed to contact them on changes to the event.

This is to protect ticket buyers because NRIC/FIN/passport details are the best means of validation especially when facilitating replacement of lost tickets.

Information about ticket buyers, including nationality and country of residence, is critical for SISTIC to offer the best level of service. For example with a show cancellation, we need to contact and notify ticket holders as soon as possible; this information helps us to do so. Singapore is attracting an increasing number of international travellers, many of whom come here specifically to see a show, or visit an attraction. It is important we are able to contact them quickly and easily.

Please Contact us

An announcement will be made in the major press and/or other media providing detailed information to all patrons holding tickets. For both postponements and cancellations, the event promoters and/or SISTIC will put in place refund services.

The seats offered are held for 10 minutes. Hence you will need to complete the transaction within the stipulated time.

Audio and video recording equipment are not allowed in most venues. Usually, the venue will require you to deposit your recording equipment and collect it after the show.

Do not continue; do not click the ?Back? button of the browser. Instead, please check the bank?s payment page to see if an option is available to ?cancel? the process. If yes, click ?cancel? and you will be taken back to the SISTIC homepage. If there is no ?cancel? option available, please enter http://www.sistic.com.sg in the address bar of your browser to return to the SISTIC homepage. Once on the SISTIC homepage, click on the ?My Cart? link, which has your items, and restart the payment process. Another OTP will be sent to you by the bank. If you encounter the same issue, please call the SISTIC hotline at 6348-5555 for assistance.

First of all, you may not gain entry because the tickets may have been lost or stolen and the original ticket owner has been re-issued new tickets. Secondly, if the show is postponed or cancelled, you will not be able to claim a refund because it is unlikely that you will meet the ticket refund verification processes.

After purchasing your tickets with MasterCard and you opt to collect them at a SISTIC Authorized Agent the $0.20 pickup charge will be waived.

Vouchers can be purchased online from www.sistic.com.sg or the SISTIC Box Office located at 2 Stadium Walk #01-08, Singapore Indoor Stadium. Please call the SISTIC Hotline at +65 6348 5555 for more details.

This is a club where members enjoy special benefits such as special rates, priority booking and more. Members also receive the SISTIC Corporate X'clusive e-newsletter that contains details of the latest shows in town and also any bulk discounts available.

The user's IP address is put on view to forewarn recalcitrant users of this website that we can trace any fraudulent acts intended and/or conducted by them. In addition to our anti-phishing and anti-intrusion measures, this will further protect honest users of our ticketing service. This display is recommended by fraud divisions of banks and the CAD (Commerical Affairs Division).

Yes, you can. You can either book your tickets online, or call our hotline at +65 6348 5555. Payment can be made with all major credit cards.

To collect your ticket(s), please bring your email confirmation, identity card and the credit card used to purchase the ticket. You have two choices for ticket collection:

1. If you arrive in Singapore more than one day before the event, you can choose to collect your tickets from any authorized agent. You can access the list of Authorised Agents here

2. If you arrive in Singapore on the day of the event, please choose collection from event venue. Tickets will be available at the door for your pick up 1 hour before event time. Please call our hotline if you require any assistance.

If you would like to better understand how the QAS works, or if you are having problems entering your address, please refer to this explanatory document, QAS flow flow. Alternatively, please call our hotline at +65 6348 5555 for assistance.

Please reference to www.sistic.com.sg

Please reference to Venue page.

Please reference to Authorized Agent page.

You may use the following steps: - Choose ?My Account? button - Click the ?Forgot Your Password? link and the ?Forgot Password? pop-up will appear - Key-in your e-mail address and the new password will be e-mailed to you thereafter.

You will need to log-in at www.sistic.com.sg to change your password. - At Step 3 of the on-line booking process, a "Change Password" link is available in "Your Particulars" section - Follow the step by step instructions provided - Enter submit to confirm your new password

We are currently in partnership with MasterCard to provide ticket buyers using the SISTIC mobile app with exclusive benefits, including waiver of pickup fees and promotions. We are therefore not accepting any other modes of payment through our mobile app at this time. However, you may still purchase tickets through the internet feature in your phone and pay with Visa, Amex, Diners, JCB, CUP & MasterCard. In addition we accept all payment methods through our Hotline and our Authorised Agents.

Our mobile app currently does not support the package or festival feature. You may want to call our hotline at +65 348 5555 for further assistance.

Our mobile app does not have the Shopping cart feature as the app is to help customers to purchase their tickets in the most efficient and fast way. If you would like to purchase more events, please contact our customer service officers at +65 6348 5555.