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FAQ

Ticket Protector

What is Ticket Protector?

Ticket Protector is an insurance product designed specifically for SISTIC's online customers to protect their financial investment in their tickets. It can be purchased online when customers book their tickets at the SISTIC website.
In the event that you are unable to attend an event due to sudden or unexpected circumstances, Ticket Protector allows you to claim for the value of the unused ticket, including any applicable booking fees but excluding handling fees.
Please refer to Policy Wording for coverage details.
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How can I purchase Ticket Protector?

Ticket Protector is only available for online ticket purchases on the SISTIC website. This service is available regardless of the event type, ticket price, your age or country of residence. Ticket Protector is not offered through the Call Centre or SISTIC Authorized Agents. Back to Top

When purchasing tickets to several shows, why can’t I choose to only purchase the Ticket Protector for selected shows?

If you are purchasing tickets for several shows in one transaction, you can choose to either purchase Ticket Protector for all shows or for none at all. To insure the events that you want, you will need to purchase tickets to these events separately from those you do not wish to insure. Back to Top

What will happen to the Ticket Protector policy if the event is cancelled, postponed or if I upgrade my tickets?

If an event is cancelled or postponed, you will receive a full refund of the insurance premium.
If you have upgraded your tickets, your ticket protector is still valid under the original Ticket Protector policy.
You may contact the Ticket Protector Helpline at +65 6327 2210 or Ticket Sales should you have further queries.
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Are there any restrictions or limitations of the insurance?

Yes. Every insurance plan contains restrictions and limitations. For example, certain pre-existing conditions may not be covered.
For more information, please refer to the Policy Wording for the limitations, conditions and exclusions that may apply, or contact the Ticket Protector Helpline at +65 6327 2210 or Ticket Sales to receive more detailed information.
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Who provides the insurance for Ticket Protector?

Ticket Protector is offered by Allianz Global Assistance and is underwritten by Tokio Marine Insurance Singapore Ltd Company (Singapore) with services provided by Allianz Global Assistance. Back to Top