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FAQ

General FAQs

What happens when a show is cancelled or postponed?

The show organiser will typically inform the public, usually through announcements in the major media channels or via e-mail. For both postponements and cancellations, refund services are available and instructions will be communicated Back to Top

Will there be any time limit when I buy tickets on-line?

All seats offered are held for 15 minutes. If the booking is not completed within the transactional time limit, the seats will be released back into the database for the next potential buyer. Back to Top

Are cameras and/or video cameras allowed at venues?

Audio and video recording equipment are not allowed in most venues, Bag checks are usually conducted and you are advised to check the event details page for admission rules and restrictions. Back to Top

I received more than one "One Time Password" (OTP) when making payment! What should I do?

A One Time Password (OTP) is part of another security featured introduced by the bank and is issued to you usually via an SMS to the mobile phone number that you have registered with the bank.
If you have received more than one OTP, do not continue or click the "Back" button of the browser. Check the bank payment page to see if an option is available to "cancel" the process. Otherwise, please enter http://www.sistic.com.sg in the address bar of your browser to return to the SISTIC homepage.
Once there, click on the "My Cart" icon and restart the payment process. Another OTP will be sent to you by the bank. If the same issue occurs again, please call + 65 6348 5555 for assistance.
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Can I buy SISTIC tickets from unauthorized ticket vendors?

There are risks involved in purchasing tickets from non-SISTIC authorized sources. For example, they could be lost/ stolen tickets. If the original ticket owner has been re-issued new tickets, the ones you hold are void. They could also be copies of real tickets, which will be rejected at the door once verified by our ushers. Back to Top

What are SISTIC's administrative charges?


Fees and charges when applicable
Lost ticket $5.00 per ticket
Booking fee for tickets above $40.00 $4.00 per ticket
Booking fee for tickets from $20.01 to $40.00 $3.00 per ticket
Booking Fee for tickets $20.00 & below $1.00 per ticket
Late Refund (after one month refund period) 20% of ticket value; i.e, we will only refund you 80% of ticket cost



Ticket Collection/ Delivery Method Restrictions Charges per transaction
Collection from authorised agents Collect from any of our authorized agents before proceeding for the event $0.50. Waived if customer is paying by MasterCard.
Event Venue Collection Starting from one hour before show time, only on event day $1.50
Normal Mailing Within seven working days after booking $1.50
Registered Mailing Within seven working days after booking $3. Waived if customer is paying by World & World Elite MasterCard over the website.
Courier Delivery time will be arranged $15
E-ticket Immediate Free
M-ticket Immediate $0.70
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What is a 'MasterCard Pickup'?

Purchases made with MasterCard enjoy a waiver of the $0.50 pickup charge when you collect your tickets from any SISTIC Authorised Agent. Back to Top

How do I purchase SISTIC gift vouchers and what denominations are they available in?

Vouchers can be purchased online or at the CustomerService@SISTIC located at 10 Eunos Road 8, #03-04, Singapore Post Centre, Singapore 408600 (accessible via Singapore Post Corporate Office Lift Lobby on level 2). They are available in $10, $20, $50 and $100 denominations and are valid for one year from date of purchase. Please call the SISTIC Hotline at +65 6348 5555 or click here for more details. Back to Top

I do not live in Singapore and/or do not have a local address. Can I still buy tickets for Singapore events from SISTIC?

Yes, you can. You can either book your tickets online or call our hotline at +65 6348 5555. Payment can be made with all major credit cards.

To collect your ticket(s), please bring your identity card and the credit card used to purchase the ticket. You have two choices for ticket collection:
  1. You can choose to collect your tickets from any SISTIC authorized agent. The list of Authorised Agents can be found here.
  2. If you arrive in Singapore on the day of the event, please choose collection from event venue. Tickets will be available at the door for your pick up 1 hour before event time. Please call our hotline if you require any assistance.
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How do I make corporate and group purchases?

Corporate and group purchases differs by event. You can refer to the event page to check whether there are group purchases available or refer to our corporate hotline at +65 6319 3292. Alternatively, you can email to feedback@sistic.com.sg Back to Top